Is “proof before payment” a free trial?
No. Before we start, we both sign a scope with a fixed price and specific acceptance criteria. If the build meets those criteria, the invoice is due. The only case where you pay nothing is when we don't deliver what we signed up to deliver.
Who decides whether the build passes?
The written acceptance criteria do. We draft them with you during scoping, in plain language, and test against your own cases, such as past requests, real records or sample documents you pick. If a criterion is ambiguous, we fix the wording before signing, not after building.
What happens if it doesn't pass?
You owe nothing for the proof build. You can stop there, or ask us to re-scope with criteria we're both confident in.
What does a project cost?
Each proof build has a fixed price, set after the discovery call and written into the scope you sign. The retainer that follows is a fixed monthly amount, also agreed in writing. We don't bill hourly.
Why a monthly retainer after the first build?
The proof build delivers one working piece. Most systems need several more stages, plus monitoring and changes as your process evolves. The retainer covers that with a dedicated engineering lead, agreed response times and a monthly review, instead of a new negotiation for every change.
Can we stop after the proof build?
Yes. Once you've paid for an accepted proof build, the code, documentation and accounts are yours to keep, run or hand to another team.
Why not use Zapier, Make or an AI agent?
For simple tasks, you should, and we'll say so on the call. Custom software makes sense when a process needs your specific rules, has to handle missing or conflicting data safely, and touches clients, money or compliance.
Are you an AI agency?
No. We're a team of software engineers. AI is one component we use when it measurably beats a fixed rule. Many of the systems we recommend use no AI at all.
Will it work with the tools we already use?
Usually. Most of our work connects existing CRMs, inboxes, spreadsheets, accounting and document systems. We confirm access and APIs during scoping, before anything is signed.
How do you handle confidential data?
We sign an NDA on request, work inside your accounts wherever possible, store only the data the system needs, and never show your work publicly without written permission.